Shipping & Delivery

1. Processing time

Once an order is confirmed and payment has been received, the gemstone will be prepared for delivery or dispatch. Processing times may vary depending on the order and any additional requirements. An expected timeframe will be communicated when the order is confirmed.

2. Delivery & shipping

Orders may be delivered personally by appointment, where practical, or shipped using an appropriate delivery service. The delivery method is determined based on the destination, order value and practical availability, and will be agreed before dispatch.

Where applicable, tracking, signature requirements and available insurance options will be communicated before the shipment is arranged.

3. Delivery within the Netherlands

For orders within the Netherlands, personal delivery may be arranged where practical. Alternatively, the order can be shipped using an appropriate delivery service.

The proposed delivery method, any associated costs and an estimated timeframe will be communicated before the order is finalised.

4. International shipping

International shipping is available subject to the destination and availability of a suitable shipping method.

Shipping methods, costs and estimated delivery times are determined on an order-by-order basis and communicated before the order is finalised. Delivery times may vary due to the carrier, destination, customs procedures or other circumstances outside our control.

Customs, duties & import charges

International shipments may be subject to import duties, taxes, customs fees or other charges imposed by the destination country. Unless otherwise agreed, any such charges are the responsibility of the recipient and are not included in the gemstone price or shipping costs.

Applicable charges and import requirements vary by destination. Recipients are advised to check any applicable local import requirements before placing an order.

5. Shipping costs

Shipping and delivery costs depend on factors including the destination, value of the order, selected delivery method and any additional shipping requirements.

Any applicable costs will be communicated and agreed before the order is finalised.

6. Loss or damage in transit

Please inspect your order upon receipt. If the shipment appears damaged, incomplete or otherwise affected during transit, please contact [email protected] as soon as reasonably possible and provide photographs and relevant shipment information where available.

We will review the situation and assist with the appropriate next steps based on the delivery method and circumstances of the shipment.

7. Contact

For questions regarding delivery, shipping or a specific order, please contact [email protected].