Terms & Conditions

1. About Aurémo & Co.

Aurémo & Co. is a gemstone sourcing and dealing business based in the Netherlands, working primarily with jewellers, goldsmiths, ateliers and other jewellery professionals.

Aurémo & Co. is registered with the Netherlands Chamber of Commerce (KvK) under number 42065165.

These terms apply to trade enquiries, quotations and orders placed with Aurémo & Co.

2. Enquiries, pricing & availability

Gemstones shown on this website are presented for enquiry and are not available for direct online purchase unless stated otherwise.

Prices and availability are confirmed before an order is finalised. As many gemstones are individual pieces, availability cannot be guaranteed until confirmed by Aurémo & Co.

3. Gemstone information & certification

We take reasonable care to provide accurate information based on the specifications and documentation available to us.

Where independent laboratory documentation is provided, certification, identification and grading remain the responsibility of the issuing laboratory. Known treatments and other relevant characteristics are disclosed where this information is available.

4. Orders & payment

Order details, pricing and payment terms are confirmed before an order is finalised.

Unless otherwise agreed in writing, payment must be received in full before a gemstone is released, delivered or dispatched.

5. Shipping & delivery

Delivery arrangements, shipping costs and estimated timeframes are communicated where applicable before an order is finalised.

International orders may be subject to import duties, taxes or customs charges. Unless otherwise agreed, these are the responsibility of the recipient.

Further details are available in our Shipping & Delivery Policy.

6. Returns

Returns may be requested within 3 business days of delivery, subject to the conditions in our Returns Policy.

If you need more time to show the gemstone to your client, a longer inspection period can be agreed in advance.

Custom cut, altered or set gemstones cannot be returned.

Further details are available in our Returns Policy.

7. Gemstone appearance

Natural gemstones may vary in colour, clarity and other characteristics. We take reasonable care to represent each gemstone accurately, but its appearance may vary depending on lighting, photography and screen settings.

Additional photographs, videos or documentation may be provided upon request.

8. Liability

Aurémo & Co. takes reasonable care in describing, documenting and handling gemstones and transactions.

Nothing in these terms excludes or limits liability where this is not permitted under applicable law.

9. Governing law & contact

These terms and transactions with Aurémo & Co. are governed by the laws of the Netherlands.

For questions regarding these terms or an order, please contact [email protected].